Refund & Cancellation Policy

01Agency services

• You can cancel a project at any time by emailing us.
• If you cancel before any work starts, we refund the amount you paid in full.
• Once work has started, payments for work already delivered or in progress are non-refundable. Any prepaid amount for work not yet started is refunded.
• Monthly services, such as ad management, can be cancelled with notice before the next billing date and are not refunded for the current month.
• Ad spend paid directly to Meta or Google is outside our control and cannot be refunded by us.

02App purchases

• Unused credits or purchases can be refunded within 7 days of purchase. Contact us from the email address used to buy.
• Credits that have already been used are not refundable.
• If something went wrong on our side, such as a failed transcript, we will restore the credits or refund them.

03How refunds are paid

Approved refunds go back to the original payment method through the same processor (Razorpay, Cashfree or PayPal), usually within 5 to 7 business days of approval. Your bank may take a little longer to show it.

04Contact

To request a cancellation or refund, email sohail@agen.solutions. We aim to reply within 2 business days.